Services Policy
Effective Date: September 2026 • Version 2.1 • SocialDine Inc. • Operations & SLA Standards
Service Mission & Scope
SocialDine provides an end-to-end social dining discovery and coordination engine. We empower culinary enthusiasts to discover exceptional local venues, organize group dining tables, and cultivate real-world community through shared gastronomic experiences.
1. Core Platform Capabilities
Our service ecosystem comprises four integrated operational capabilities:
Discovery Engine
Geospatial radar indexing curated partner restaurants, specialty cafes, dietary accommodations, noise levels, and verified menus.
Table Matchmaking
Open seating reservations where community members join or host group tables based on culinary affinities.
Reservation Sync
Direct integration with partner venue front desks for verified arrival check-in and pre-agreed bill splitting rules.
Safety Moderation
Automated profile verification, 24/7 AI conversation safeguards, one-tap safety assistance, and venue check-in verification.
2. Service Availability & Uptime Target
SocialDine targets a 99.9% monthly operational uptime for core discovery, table RSVP, and venue verification services. Planned maintenance windows are communicated with a minimum of 24 hours advance notice via our changelog and status channels.
3. Partner Venue Integrations & Seating
Table bookings created via SocialDine represent reservations placed with participating commercial hospitality partners. Venues agree to hold tables for up to 15 minutes past the scheduled RSVP time. SocialDine does not charge diners booking fees for standard community tables.
4. In-App Communication Systems
Table chat channels are created exclusively for confirmed table attendees. Messages sent through these channels are transient, protected in transit, and systematically purged 72 hours following the conclusion of the dining event.
5. Demo Web App Operational Scope
The interactive demo web app live at web.socialdine.online is provided for user evaluation, venue exploration, and workflow preview. Guest demo sessions operate in isolated sandbox sandpits and do not impact production restaurant table management systems.
6. Operations & Partner Inquiries
Operations & Venue Support: socialdine.offical@gmail.com
Official Instagram: @social_dine_
Official Website: https://socialdine.online